Refund policy

Our returns terms protect our clients and the pieces we sell, so that every watch reaches its owner unworn and in perfect condition. This is exactly how they work.

Returning a piece

• Please return it within 7 calendar days of the date on your receipt.
• It must be unused, in its original condition and in its original packaging.
• Include your order number and the product name or code, so that we can find your order quickly.
• Once we have received and inspected the piece, we will tell you whether the return is accepted.

What you receive

• For an accepted return, we offer store credit on selected items, at our discretion. We do not give cash refunds.
• The one exception: if we are unable to supply the exact piece you agreed to buy, we refund your payment.
• To exchange a piece, return it and, once the return is accepted, place a new order for the piece you would like.

What we cannot accept

• We cannot refund limited editions, or orders delivered outside Bahrain.
• We cannot accept returns of limited editions, items bought on sale, gift cards, or special orders and personalised pieces.
• We cannot refund or replace a piece that has been used, unless it arrived damaged, or one that is not in its original condition and packaging.

If something arrives damaged or wrong

Please check your order when it arrives. If a piece is faulty or damaged, or is not what you ordered, contact us straight away so that we can look into it and put it right.

Prices

Prices can change because of things outside our control, such as a maker's price increase or movements in exchange rates.

Questions

Call or WhatsApp us on +973 6677 7600, or visit us at Moda Mall.