Due to the current global climate, our courier partners have implemented temporary increases in shipping rates. As a result, our delivery fees have been adjusted to reflect these changes.

Refund policy

We have a no refund policy on Limited Editions and International orders and will not issue a refund for the products purchased.

Customer satisfaction is very important to us, our policies are in place to protect customers and reduce risk of damage during shipping to ensure the highest quality, standards, and values that our company believes in.

All prices are subject to change due to factors beyond our control, including but not limited to, manufacturer price increases or currency exchange rate fluctuations.

We have a no cash refund policy for all products purchased. We are happy to offer a store credit on selected items and subject to our complete discretion.

In case of an accepted returned item, we are happy to offer you a hassle-free return policy. Please make sure that the product you purchased is in its original packaging and unused, the item has to be sent back to us within 7 calendar days from the date mentioned on the receipt.

PRODUCTS WE CAN'T REFUND OR REPLACE  We do not offer replacements or refunds on undamaged, used products, items that are not in their original condition and packaging and/or items that were sold on sale.  Please provide us with original order reference details to enable us to process the return (order number, product codes or descriptions).


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
item.

We do not accept returns on sale items or gift cards.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards or limited editions.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Store Credits 

Store Credits
Upon receiving and inspecting your returned item, we will inform you about the status of your store credit.

The only instance where a cash refund will be provided is if the store is unable to honor the sale of the exact agreed-upon product.